Refund policy

Refund Policy

We want you to feel confident and supported in your wellness journey with MindSynapse. If something isn’t quite right with your order, we’re here to help—within clear and transparent guidelines that protect both you and our product integrity.

🔄 14-Day Refund Guarantee

We offer a 14-day refund policy, which means you have 14 days from the delivery date to request a refund if you are not satisfied with your order.

Note: We do not accept physical returns due to health and safety regulations. All refund requests must be submitted by contacting our support team directly.

📧 How to Request a Refund

To initiate a refund, please email us at info@mindsynapse.com with:

  • Your order number

  • A brief description of the issue

  • A clear photo of the product (if applicable)

If your request is approved, we will issue:

  • A full refund to your original payment method,

  • Or offer store credit or a replacement, depending on your preference.

We may ask you to safely dispose of the item.

This step aligns with best practices and FDA manufacturing hygiene standards. Returned ingestible products cannot be reused or resold for safety reasons.

🚫 Non-Refundable Items

We do not issue refunds for:

  • Opened or used supplements

  • Products purchased during sales, special promotions, or bundle offers

  • Personal wellness or perishable items

  • Gift cards

If you’re unsure whether your item qualifies, reach out before submitting your request.

🚚 Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or wrong item, please notify us at info@mindsynapse.com within 7 days of receiving your package. Include your order number and a photo. We'll make it right with a refund or replacement.

🔁 Exchanges

We do not offer direct product exchanges. If you need a different item, we recommend:

  1. Requesting a refund for your current item

  2. Placing a new order for your preferred product

🇪🇺 European Union 14-Day Cooling-Off Period

If your order is shipped to an EU country, you have the right to cancel or request a refund within 14 days of receipt, for any reason.

As we cannot process physical returns, we will offer a full refund upon request. Please email us to begin the process.

💳 Refund Timing

Approved refunds will be processed to your original payment method within 10 business days. Please note that your bank or credit provider may take additional time to post the refund.

If you have not received your refund after 15 business days, contact us at info@mindsynapse.com.

📩 Questions?

We’re always here to help.
Contact our customer service team at: info@mindsynapse.com