Shipping policy

Shipping Policy

We aim to deliver high-quality products to your doorstep as quickly and reliably as possible. Below is everything you need to know about how and when we ship.

📦 Order Processing & Fulfillment

All MindSynapse products are made and shipped on demand through our trusted fulfillment partner, Supliful.

Processing time: 1–3 business days
Shipping time: Varies by destination (see below)
You will receive a tracking number via email as soon as your order ships.

Please note: Orders may experience slight delays during high-demand periods or holidays.

🚚 Estimated Delivery Times

United States

Standard Shipping: 3–7 business days (after processing)

Canada

Standard Shipping: 5–10 business days

🌎 Where We Ship

We currently ship to US only. If your country isn’t available at checkout, feel free to contact us at info@mindsynapse.com.

📬 Order Tracking

Once your order ships, you’ll receive an email with a tracking link. It may take 24–48 hours for tracking updates to appear.

🛃 Customs, Duties & Taxes

For international orders, your package may be subject to customs duties or import taxes. These fees are not included in your order total and are the responsibility of the customer.

📦 Shipping Issues & Delays

If your order hasn’t arrived within the expected timeframe:

First, check your tracking link for updates
Then contact us at info@mindsynapse.com and we’ll investigate with our fulfillment partner

We are not responsible for:

Delays due to customs, weather, or carrier issues
Incorrect shipping addresses entered at checkout

❓ Questions?

Our team is here to help with any shipping-related inquiries.
📩 Email us anytime at: info@mindsynapse.com